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queue buster smooth calling peaks improve customer experience rewarding contact learn more q b your challenges rewarding contact our solution our experience contact us your challenges your challenges rewarding contact our solution our experience contact us losing business? feeling the pain because your customers won't wait to speak to an agent? keeping callers waiting results in: lost revenue customer defection brand damage failure to meet service levels (and even the risk of hefty fines) escalating costs? are you spending too much on staffing for peaks in demand? overstaffing results in: unoccupied and disenfranchised agents during 'troughs' lower levels of productivity unnecessary costs reduced profitability resulting in expensive staffing. high agent attrition? are your agents taking the brunt of callers' frustration? customer frustration results in: poor agent morale and satisfaction increased agent attrition unnecessary recruitment and training costs inflated operational costs state-of-the-art queue management solutions from contactpartners most contact centres try to overcome queuing issues with music and in-queue messaging that attempt to keep customers happy enough not to hang-up before they reach an agent. but is this a successful strategy? your own personal experiences (and extensive research findings) will answer that. we believe that callers simply shouldn't be kept waiting as this will result in customer frustration and lost revenue - and potential damage to your brand. but the good news is that they don't have to wait. the good news is that they don't have to. a state-of-the-art queue management solution from contactpartners can help smooth out calling peaks and eliminate a major source of customer frustration by queuing for an available agent so the caller doesn't have to. "the operational benefits have been compelling: advisors are more engaged as they feel they are doing a better job for customers and shift planning can be managed without increasing staffing levels and incurring unnecessary expense. contactpartners' deep understanding of customer contact and how to leverage technology to optimise the customer experience is impressive and their working style makes them a trusted and valued partner." chris burke, resource and planning manager, norwich & peterborough rewarding contact improving the experience a state-of-the-art queue management solution, , will help flatten out calling peaks and eliminate a major source of customer frustration by queuing for an available agent so the caller doesn't have to. in the event of high call demand, presents your callers with the option to hang up and be called back without losing their place in the queue as queues on their behalf. politely invites the caller to record their name and then hang up and wait to be called back takes their place in the agent queue and waits for an agent to become available as soon as the agent answers, announces the caller's name and automatically calls them back and connects them to the agent. it's that simple! callers are released from the frustration of hanging on listening to "your call is important..." messages. calls are seamlessly returned within the time frame of the queue - not later when the queue has died down. and agents still receive incoming calls - not messages to call people back. thanks to : fewer callers will abandon callers will be happier when they are called back by an agent who knows their name and is ready to deal with their enquiry as a result, the average handle time will drop agents will feel empowered and be much happier as callers are happy your agent attrition rate will reduce and morale will improve customer satisfaction will increase and defections will reduce put simply, all this combines to deliver an extremely positive effect on your bottom line examples of benefits realised for recent client deployments include: a 12% reduction in abandoned calls a reduction in 'average handle time' of 29 seconds 97% agents reported that makes their job easier 98% of customers surveyed said delivered a positive experience > 10 % occupancy gain a 7% agent efficiency gain flatten peaks reap the rewards " is making a significant contribution to increasing our customer satisfaction levels. it has made a real difference to our people, our performance and our customers. a classic win-win-win." reduced abandoned calls by 12% reduced customer dissatisfaction by 6% reduced 'average handle time' by 29 secs (bt 151 service (fault reporting): 100,000 calls of which 5,000 calls handled by ). "i've been bowled over by the enthusiasm of our call agents for the solution. i have never come across a product that has created so much positive morale in all the years i have worked in the call centre industry." "we originally introduced into our service centre to help manage daily peaks in call volumes. feedback from both customers and our agents has been very positive and due to it's success, is now on all the major lines in both our sales and service centres. there is no doubt that improves customer experience as it offers the customer choice and relieves the frustration of waiting in a queue. also provides companies with 'piece of mind' knowing that during busy times customers are offered another option to waiting in the queue as well as having a positive impact on the number of abandoned calls. yorkshire building society has been using for 12 months now and we wouldn't be without it! " "98% of customers surveyed said delivered a positive experience." 10% occupancy gain 7% agent efficiency gain " has made a real difference to the service we offer to brokers; from day one it has been fantastic and now we wouldn't dream of being without it" 97% agents say it is making their job easier " is making a significant contribution to increasing our customer satisfaction levels. it has made a real difference to our people, our performance and our customers. a classic win-win-win." reduced abandoned calls by 12% reduced customer dissatisfaction by 6% reduced 'average handle time' by 29 secs (bt 151 service (fault reporting): 100,000 calls of which 5,000 calls handled by ). "i've been bowled over by the enthusiasm of our call agents for the solution. i have never come across a product that has created so much positive morale in all the years i have worked in the call centre industry." "we originally introduced into our service centre to help manage daily peaks in call volumes. feedback from both customers and our agents has been very positive and due to it's success, is now on all the major lines in both our sales and service centres. there is no doubt that improves customer experience as it offers the customer choice and relieves the frustration of waiting in a queue. also provides companies with 'piece of mind' knowing that during busy times customers are offered another option to waiting in the queue as well as having a positive impact on the number of abandoned calls. yorkshire building society has been using for 12 months now and we wouldn't be without it! " "98% of customers surveyed said delivered a positive experience." 10 % occupancy gain 7% agent efficiency gain 10 % occupancy gain 7% agent efficiency gain " has made a real difference to the service we offer to brokers; from day one it has been fantastic and now we wouldn't dream of being without it" 97% agents say it is making their job easier experts in call demand management and all aspects of customer contact we always welcome the opportunity to discuss your customer contact requirements and challenges - however big, however small. contact us via the means that suits you best - we'll do our best to make the experience rewarding. email: [email protected] tel: +44 (0)333 123 2580 address: contactpartners ltd 12 ashurst court wheatley oxford, ox33 1er united kingdom get in touch we'd love to talk

URL analysis for queuebuster.net

Whois Information

Whois is a protocol that is access to registering information. You can reach when the website was registered, when it will be expire, what is contact details of the site with the following informations. In a nutshell, it includes these informations;

Domain Name: QUEUEBUSTER.NET
Registry Domain ID: 466995463_DOMAIN_NET-VRSN
Registrar WHOIS Server: whois.wildwestdomains.com
Registrar URL: http://www.wildwestdomains.com
Updated Date: 2016-06-01T16:44:20Z
Creation Date: 2006-05-31T12:55:22Z
Registry Expiry Date: 2018-05-31T12:55:22Z
Registrar: Wild West Domains, LLC
Registrar IANA ID: 440
Registrar Abuse Contact Email: [email protected]
Registrar Abuse Contact Phone: 480-624-2505
Domain Status: clientDeleteProhibited https://icann.org/epp#clientDeleteProhibited
Domain Status: clientRenewProhibited https://icann.org/epp#clientRenewProhibited
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited https://icann.org/epp#clientUpdateProhibited
Name Server: NS1.LIVEDNS.CO.UK
Name Server: NS2.LIVEDNS.CO.UK
DNSSEC: unsigned
URL of the ICANN Whois Inaccuracy Complaint Form: https://www.icann.org/wicf/
>>> Last update of whois database: 2017-10-30T00:00:32Z <<<

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The Registry database contains ONLY .COM, .NET, .EDU domains and
Registrars.

  REGISTRAR Wild West Domains, LLC

SERVERS

  SERVER net.whois-servers.net

  ARGS domain =queuebuster.net

  PORT 43

  TYPE domain

DOMAIN

  NAME queuebuster.net

  CHANGED 2016-06-01

  CREATED 2006-05-31

STATUS
clientDeleteProhibited https://icann.org/epp#clientDeleteProhibited
clientRenewProhibited https://icann.org/epp#clientRenewProhibited
clientTransferProhibited https://icann.org/epp#clientTransferProhibited
clientUpdateProhibited https://icann.org/epp#clientUpdateProhibited

NSERVER

  NS1.LIVEDNS.CO.UK 213.171.192.250

  NS2.LIVEDNS.CO.UK 213.171.193.250

  REGISTERED yes

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